Returns

If you change your mind or your item doesn’t suit your space, please let us know within 14 calendar days of receiving your order. You then have a further 14 calendar days to send it back.

For unwanted items:

• You are responsible for arranging and paying for return carriage.

Please keep items unopened and in their original packaging wherever possible. You may open packaging to inspect an item as you would

• Items should be unused beyond what is necessary to check their appearance, characteristics and function.

Liquid products and candles

Please leave liquid bottles unopened, with their original seals intact, if you are considering returning them. Opened bottles may leak during return transit and may no longer be suitable for resale.

Candles should remain unlit and unused. Lighting a candle to test its fragrance goes beyond reasonable inspection, and disliking the scent does not mean the product is faulty.

If you exercise your statutory cancellation rights after opening or using a product beyond what is necessary to inspect it, we may reduce your refund to reflect any resulting loss in value. This could be the full item price if the product has lost all its value.

Outside your statutory rights, we do not accept change-of-mind returns or offer refunds for opened liquid bottles or candles that have been lit.

This does not affect your rights if an item is faulty, damaged on arrival or not as described.

How to request a return

You can request a return through your account on our website:

1. Open the account login page and enter the email address used to place your order.

2. Check your inbox for a six-digit verification code and enter it to sign in. No password is needed.

3. Select the order containing the item you wish to return.3 3 Select the order containing the item you wish to return.

4. Choose Request return or Return items, then…

5. Select a return reason and add any helpful details.

6. Submit your request.

You will receive an email confirming your request. We will review it and email you with the next steps and return instructions.

If you cannot see a return option or need help, email home@lifestyleinteriors.org.

You can also use this email address to notify us that you wish to cancel your order.

Return carriage and packaging

For unwanted items, return carriage costs are your responsibility and are non-refundable.

Please package your items securely to protect them during transit. We recommend using a tracked service with adequate insurance and keeping your proof of postage.

If an item is damaged during a return arranged by you, you may need to contact your courier to make a claim.

Include your name and order number inside the parcel so we can identify your return.

Return address:

Lifestyle Home Collection,
Unit 1, Rectors Lane Industrial Estate,
Rectors Lane, Pentre,
Deeside, Clwyd,
CH5 2DH

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or incorrect, please email home@lifestyleinteriors.org with your order number and details of the problem.

Photographs, where possible, will help us assess the issue.

We will explain the next steps and arrange or cover reasonable return carriage costs where applicable. Please contact us before arranging carriage so we can advise you.

Faulty items do not need to be unopened, and the change-of-mind return period does not limit your statutory rights.

Refunds

Once we receive your return, we will inspect it and email you to confirm the outcome.

Refunds will be issued to your original payment method.Once we receive your return, we will inspect it and email you to confirm the outcome.

Refunds will be issued to your original payment method.

For returns under your statutory cancellation rights, we will issue your refund within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever is earlier.

Delivery charges

If you cancel your entire order under your statutory cancellation rights, we will also refund the original standard delivery charge. Any additional amount paid for an upgraded delivery service is non-refundable.

For unwanted items, we do not refund your return carriage costs.

Refund deductions

We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to inspect the item. This includes opening or using liquid products or lighting candles where doing so reduces their value.

Any deduction will reflect the actual loss in value and could be the full item price if the product has lost all its value.

When your refund will arrive

Once issued, your refund may take 4–5 days to appear on your statement, depending on your bank.

This policy does not affect your statutory rights.

Orders paid for with Klarna

If you paid using Klarna Pay in 3, Pay in 30 days or another Klarna payment option, we will process your approved refund through Klarna. Klarna will then update your payment plan or balance and return any money owed to you.

Full refunds: Klarna will cancel the remaining payments for the refunded order and refund any payments you have already made.

Partial refunds: Klarna will adjust your outstanding balance or remaining payments. Any amount due back to you will be refunded according to your Klarna payment method.

Orders already paid in full: Klarna will return the refunded amount to the payment method you used to pay Klarna, where applicable.

You can check your updated balance, payment schedule and refund status in your Klarna account or app.

While your return is being processed, you can report it in the Klarna app to request a pause on payments. Please continue to follow your payment schedule unless Klarna confirms that it has been paused or updated.While your return is being processed, you can report it in the Klarna app to request a pause on payments. Please continue to follow your payment schedule unless Klarna confirms that it has been paused or updated.

Klarna refunds follow Klarna’s processing times, so our usual 4–5 day bank estimate may not apply. For help with a payment adjustment or a refund after we have processed it, please contact Klarna Customer Service.

Contact us

For questions or assistance with a return or refund, please email home@lifestyleinteriors.org.